Growing Our Business With ServeComp Technologies

Deciding to open an online shop has been a long-time dream of our team. It took a lot of wrong turns before we finally managed to launch early last year. However, as every entrepreneur or business probably know, the launch is just the start of more challenges ahead.  Our decision to go online instead of running an actual store was decision that took a lot of debates and trials. Running and maintaining an e-commerce site was not easy.

Admittedly, it was a bit of a struggle for the first few months into launching the site. Not wanting to miss any more opportunities along the way, we got in touch with ServeComp Technologies to be our primary IT solutions provider. This is a business move that was also recommended to us by our business coaches.

Benefits of IT Solutions

We always knew we couldn’t manage our e-commerce site by ourselves. We are all visionary but barely technical when it comes to IT stuff. Our first move was to hire an IT and web developer to maintain the functionalities of our shop. However, that was only good for a while. What an IT solutions actually do is to streamline the whole business operation, from the maintenance of the site, to time management, and inventory system. We didn’t realized how much we needed these web solutions until we actually had it.

To be more specific, ServeComp Technologies offered us a huge list of the services they recommend for start-up shops like us. For a start, we got their system integration services given how crucial a reliable badownload (8)ck up system is for our business. In this set-up, we are able make everything digital and saved in the cloud. We never had to worry about a missing file or gap in our operations with our system in place. We also eventually turned to ServeComp to develop a mobile app for the shop. Within a few months of working with them, we were able to see how competent their IT team is, so it was easier for us to trust them with our mobile app.

Working with ServeComp Technologies

Our partnership with ServeComp Technologies has really helped us bring the business to where it is now. They may be composed of a team IT experts, but they always take the time to listen to our needs, to assess the business requirements, and even work within our available budget. While majority of our interactions were done online, it was still a relief for us to know that their headquarters is just around Kuala Lumpur, Malaysia. This means we can pay them a visit for a business consultations whenever (9)

One of the best things we like about their services is the sense of accountability in their operations. They finish what they started, and we are assured that they will always be around to help us out in case of any glitch the system. So far, we system has been working flawlessly for us, and we are looking forward to the final testing of our mobile app. ServeComp Technologies have a lot of options for different business models, so you can check their services on their site

All About IT Hardware Asset Tracking

If you are just like any other business, it is highly likely that you are in possession of different software and hardware that needs to be managed in a sane manner. Unfortunately for you, while you can always hire an IT guy, the fact is that an IT guy may only good in specific programs and it is highly likely that he’s a dud at managing the different software programs as well as hardware assets that you have.

Fortunately for you, there is what you call an IT hardware asset tracking software. What is it? It is the type of software that you use to track your IT asset inventory so you will know when to do what. It also tells you what to do in order to maximize your assets.

If you search for “IT asset tracking” on Google, you will see that there are many program brands out there. The only question is, which one do you choose? Well, the first thing you need to decide on is whether or not you want a downloaded program or a web-based one. We don’t think there is much of a difference between the two types of software in terms of power and features, and your choice will really depend on your preference as well as computing resources to host the management software.

If you have decided on the type of software that you like (download or web-based), you should proceed to look at the different features that a software brand may or may not have. And what are these features? These include asset tracking, audit, depreciation, contract management, among others. If you want to know what your options are in terms of features, take at least three management software and compare their features.

Whether you are a small business or a large one, there is no doubt that you need to have a management software for your hardware as well as software. Just like any other asset, you have to know whether or not you are utilizing them in the best possible way. But when you have so many items to track, it’s impossible to keep track and not commit any mistakes if you are doing it manually.

With a management software, though, you can easily search for an asset and find the information you need such as the model and serial number, track the assets through their lifecycles, and track service requests.

As we said before, there are many asset tracking software brands out there. What you want to do is to check out at least three different software brands by using a trial version first. As well as the features, you will want to make sure that an asset has an easy to use user interface.

How much does a software cost? Well, that really depends on the brand and the features that you are using, but if you really want to know, go ahead and check out the websites of the different software brands.

CRM Software Can Take the Drudgery Out Of Maintaining Customer Relationships

Customers are the lifeline of any business, and no business can prosper unless it has a proper productive relationship with its customers. That is the reason that customer relationship management or CRM has become a very important aspect of any marketing effort.

crm processAny customer relationship management system followed by a company has to be one that manages its interaction with present, future and prospective customers. This requires constant communication, maintaining of databases and other efforts to synchronize sales and marketing, including extending the proper customer service and the required degree of technical support. Technology has made these tasks far simpler, with the development of CRM software that allows sales and marketing personnel to keep on top of things and allow for constant interaction with customers in efforts to translate to sales.

CRM software system is basically platforms for managing customer relationships. The main aim of this software is to record and store in databases all possible information about customers. This can be from names, addresses and contact details, but also further information of a customer’s orders, preferences, financial dealings and any feedback received. For prospective customers, the inquiries made, can act as a starting point for follow up sales efforts. The software can also be used as part of the marketing effort, by using the available databases, to send out information on new products or further information about the company.

CRM better Customer ExperienceEarlier marketing efforts used to mainly target customers through generalized advertising. CRM software allows particular customers to be targeted, who have indicated any preferences in their previous interactions. Communication can also be highly automated and instant, through the medium of the internet. Software can also be used to direct customers to the right person, as soon as certain preferences are indicated. This can save a lot of time and effort both for customers as well as sales and marketing staff.

CRM software can allow customer service staff to review information of any client or customer, just at the touch of a button, and this can be especially helpful in follow up activities. It is essential that any CRM software integrate with all other IT systems already in place in a business, so that information is the same in all departments. The proper use of the software must be ensured by constant training to staff, and proper support from the management. Updates must be properly explained, and systems need to be set up to ensure that all data entered follows fixed norms and parameters, so that any analytical part of the software works correctly. Software also needs to have facilities to analyze data and produce reports as required, or even automatically. One great advantage with using software, that uses the same database, is that all the information is easily available in real time to all the users of the software, immaterial of their geographical location.

crm appCRM software can help automate dull daily tasks that were otherwise performed manually. It can also help to automate marketing campaigns, the lead generation process, billing and recoveries, generate online sales and fulfillment and comparison of targets. Marketing campaigns can be easily personalized, depending on information about each customer. Lead generation can help to concentrate on likely customers who have shown interest, instead of the former cold calling methods, that were often quite frustrating for sales staff and customers. Automatic billing and receipts allow follow up to be concentrated and therefore more effective. A large part of modern day business has shifted to online sales, a process made easier by this software. Sales targets can easily be kept track off and constantly revised wherever necessary and the information immediately available to all concerned. Check out Star Solutions CRM if you are interested in implementing CRM system in your organization.